Frequently Asked Questions

Are we a scam?

There is only so much thebitz420 can do to prove our legitimacy. We are not in the business of running a scam site but a collective of avid recreational smokers who want to disrupt the UK Marijuana industry in a positive manner.

All scam pages focus on the money, often setting bulk/high quantity requirements or offering an overly large assortment of products. What appears too good to be true usually is; and websites with steep minimum quantity requirements are just out to get your money.

When we set out on our mission, we made a joke that we want thebitz420 to be the biggest and most customer-friendly dispensary of recreational Marijuana in the UK. But that is our mission. We want to make thebitz420 as revolutionary as the food delivery service we take inspiration from.

We endeavor to provide every Marijuana smoker in the UK with a safe and secure shopping experience, where they can order high-quality Marijuana, receive top-tier customer service, and enjoy fast, discreet shipping.

The team at thebitz420 hopes that you believe in our vision and join us on our journey to become the biggest and best dispensary in the UK.

How and why do we sell on the clear net?

Thebitz420 team strongly believes that the UK is in the golden age and is coming very close to Marijuana legalization. We would like to position ourselves ahead of the curve before such events happen.

We also base our technical operations in jurisdictions where the sale of Marijuana is legal for both recreational and medical purposes, allowing us to host our operations without interference from UK law enforcement.

We are on a mission to build the UK’s go-to destination for all things Marijuana. We want to connect our customers to the best network of growers we have, all through an easy-to-use website, coupled with great customer service.

Our deep-web website will be operational shortly for customers who want an added layer of anonymity.

Where do we ship to?

We currently only ship to the United Kingdom, excluding any Channel Islands.

How long does it take for my payment to be confirmed/order to be dispatched?

Our teams operate Monday to Friday from 9 am to 5:30 pm. We do not operate on Bank Holidays. Our teams will confirm your payment during our operating hours. Please allow up to 24 hours for the payment to be received; in some rare cases, it may take longer (e.g., if your bank has placed the payment on hold or it is the weekend).

Please be patient while our teams carry out this process, as this can happen throughout the day.

We offer 24- and 48-hour tracked shipping, which starts from when your order is scanned at a Royal Mail facility.

What if I made a mistake with my shipping details?

It is solely the responsibility of the customer to provide the correct shipping details. If you have placed an order and noticed an error, please contact our customer support on our Telegram channel at your earliest opportunity to rectify the error. We do not provide refunds on occasions where customers have not provided the correct shipping details.

When will I get my tracking number?

Customers will receive a notification through email and text message once their order has been shipped. We encourage customers to be patient and wait 48 hours after this notification before making any inquiries into the whereabouts of their order.

Customers can also check the status of their order via their account.

I have not received my order confirmation email.

Due to the complexity of our technical setup and the content of our website, we sometimes have issues with mail screening by providers such as Google, Yahoo, and Microsoft. This may result in emails from our servers being screened and automatically placed in your junk/spam mailboxes.

If you still can’t find your order confirmation email within your junk/spam folder, please reach out to our customer services team, who will be more than happy to assist with your inquiry.

We suggest that customers create a thebitz420 account and use an alternative email provider, such as Proton Mail, to always be able to track order status, receive notifications, and enjoy added privacy.

Do I need to provide my real details, and do you retain this information?

thebitz420 does not need to know your real name; however, the delivery address you provide needs to be one that is accessible to you. Our organization has never had, and never will have, any intention of sharing our customers’ details. We hold our servers in a secure location, in a jurisdiction where selling Marijuana is legal both medically and recreationally, thereby severely limiting the powers of UK law enforcement.

In the event that our server location or integrity is compromised, we have placed safeguards to destroy customer data both digitally and physically.

Are Payments with Cryptocurrency safe?

Although transaction history will always remain within the blockchain, it does not contain any personal data. We also frequently change our wallet addresses, so there will be no proof that you bought something from us. Therefore, please only make transfers to the wallet address listed at checkout. If you are having any issues, please feel free to reach out to our customer services team.

Are Payments with Bank Transfer safe?

Similar to the blockchain, transaction history will also remain and may contain personal data, such as the name of the account you transferred from. However, we frequently change our receiving bank account for our own privacy and that of our customers.

We recommend that customers pay using cryptocurrency to prevent the exchange of personal data. However, to make the process of buying Marijuana more customer-friendly, we have designed processors to facilitate this process, hence the surcharge to facilitate it.

If you have any questions, please feel free to reach out to our customer services team for further clarification on paying by bank transfer.

I have not received my order?

thebitz420 has a 99% success rate in delivery, as we take processing and packing our customers’ orders extremely seriously. However, as the UK’s largest dispensary, we understand that there might be cases where an error occurs, either from our side or with our delivery partners.

If your order has not been scanned into a Royal Mail facility within 48 hours of receiving a shipping notification, please get in touch with customer support to inquire about your order.

However, if your order has a “delivered” status, we will side with our delivery partner and share tracking data to support our delivery partner’s case. We do not offer reimbursement for orders marked as delivered. It is again solely the responsibility of the customer to provide the correct delivery address.

Do you accept returns or refunds?

Due to the nature of the business and the privacy involved, we are currently unable to accept or process any returns/refunds.

Receiving your order

We take great care in packing your order carefully. Before fully opening your package, please double-check that there are no missing items within your clear vacuum-sealed bag to protect yourself and assist in any claims.

How do you buy cryptocurrency?

Please click on the link below to see our detailed guide on how to purchase crypto:

If you are still having issues, please feel free to contact our customer services team, who will be more than happy to assist you with the purchase of cryptocurrency.